The ICT Spending Trends Survey 2011, a CPI initiative, is meant to identify and highlight some of the technologies that enterprises across the region are looking to invest in during the 12 months of the year. As budgets across the region begin to swing upwards following the recession of the last couple of years, IT managers and senior decision makers are starting new projects and breathing new life into old ones. Along with this comes renewed investment in ICT across the region. The ICT Spending Trends Survey 2011 attempts to track these investments and also to understand how well the industry is responding to enterprise needs in the Middle East.

ICT Survey

1. Name three major technologies (across infrastructure and software solutions) that you invested in 2010

WAN Optimization
Security
Networking Infrastructure
Cloud
Managed Services
Unified Communications
Contact Centres

2. Name five major technologies (across infrastructure and software solutions) that you plan to invest in 2011

WAN Optimization
Security
Networking Infrastructure
Cloud
Managed Services
Unified Communications
Contact Centres

3. How has your IT budget changed from 2010 to 2011?

Major increase slight increase has stayed the same slight decrease major decrease

4. What percentage of your IT budget will be spent on the following in 2011? Please prioritize?

  WAN Optimization
  Security
  Networking Infrastructure
  Cloud
  Managed Services
  Unified Communications
  Contact Centres

5. How many people are part of your IT team?

50 to 100 30 to 49 10 to 29 1 to 9

6. How critical is regular personnel training in your IT team?

Critical very important important not important not a critical element

7. How often do you send the IT personnel for training?

As often as necessary
once or more a month
once or more every three months
once or more every six months
once or twice every year

8. Is sales and support critical elements that you consider before choosing a solution and/or a vendor?

Yes No

9. How do you rate the sales and support elements of a vendor and/or partner before choosing them (mark as many as required)?

By doing market research
by asking other CIOs and organisations that are already working with the vendor and/or partner
by bringing in solutions on a trial basis
by asking the vendor and/or partner to present in relevant credentials
others (please specify)

10. How critical is an online presence and constant interaction with partners and/or customers through the same to your organisation?

Critical very important important not important not a critical element

11. What do you consider to be the greatest security risk?

Physical security (CCTV, biometrics etc.,)
application security
network security
others (please specify)

12. What solutions do you plan to implement in the coming 12 months?

Network security Protection Content Protection Endpoint Protection Risk & Compliance

13. Have you implemented a security product in the Past 12 month 2010? ) if yes, chose which product?

Symantec
Trend Micro
CA
Panda
McAfee
Microsoft
Qualys
Vontu
Checkpoint
Juniper
Ironport
Sonicwall
Websense
Bluecoat
Other (please specify)

14. Are you implementing cloud technologies and/or services in your 2011 environment?

Yes No.

   If yes please select from the below options?

Storage
ERP/CRM apps
Security services
Infrastructure
Other (please specify)

15. What type of application will become critical in 2011 for you?

Cloud / SaaS.
Videoconferencing / telepresence
Video streaming / on-demand
Unified Comms / VoIP
Other (please specify)

16. What type of applications delivery or WAN Op technologies are you considering?

Acceleration
Bandwidth control / shaping
Video Content Delivery Networking / caching
Web Caching
Other (please specify)

17. What is/are the current channel(s) of customer communication in your organization & what are the tools being used to enable the same? (Tick as appropriate)

Channel
Voice
Email
Chat
Fax
SMS 		Tools
Voice Portal
CTI
ACD (Automatic Call Distribution)
Dialer
Voice Logger
WFM (Workforce Management)
Traditional Voice (PSTN/PBX)

18. Have you integrated these tools on a unified platform?

Yes, fully integrated Partially integrated No, standalone solutions

19. From which of the following Unified Communications & Collaboration advantages would your company benefit most? (Tick as appropriate)

Improved employee productivity
Improving the quality of customer interactions
Reducing the complexity of technology
Mobile Office
Travel cost reduction by increasing the number of virtual meetings
Saving time and resources using presence
Enhanced collaboration through “SharePoint” services
Enhanced communications by interacting more frequently in a virtual & unified world
Reduction in telephony/conferencing/operating costs

20. Do you envision the deployment of UC solutions/tools in your organization to enable Next Generation Customer Contact and if so in what timeframe? (Tick as appropriate)

Already integrated
Less than a year
1-2 years
2-5 years
Not yet planned

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